Returns Policy
Time Clocks Australia has a 14 day return policy. Details of this policy are provided below. If you still have questions after reading our policy, please contact us.Return of Faulty Products
Products that are faulty can be exchanged with Time Clocks Australia, within 14 days. In these circumstances Time Clocks Australia will pay for the cost of returning the products to Time Clocks Australia.All products, unless otherwise noted, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding manufacturers' warranty please read our warranty section.
Return of Non-Faulty Products
Products that are not faulty can be returned within 14 days of receipt. For an exchange, the products must be returned in their original unopened packaging. Products that have been opened or products sold on a "no return basis" cannot be returned, unless faulty. The following provisions apply in respect of the return of non-faulty products.No Fault Products
A 'No Fault Product' is a Product returned by the Customer where the return is not due to the fault of Time Clocks Australia or any fault with the Product.Handling charges for No Fault Product returns
No Fault Products may be returned by the Customer in accordance with the procedures set out below. Such returns will attract a handling charge as follows:- If the value of the product/s is/are $499.99 or less including GST, the return will attract a handling charge of $55 (comprising $50 + $5 GST).
- If the value of the product/s is/are $500 or more including GST, the return will attract a handling fee of 20% of the value of the returned product(s) (including GST).
Return of Software
Unopened or defective software can be returned for replacement. However, non-defective opened software will not be accepted under any circumstances."NO RETURN BASIS"
The term "No Return Basis" means that a returned product will not be accepted by Time Clocks Australia unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement. Products marked with the No Return Basis include:- Products marked "discontinued" or "obsolete"
Procedure for returning products
All products to be returned, faulty or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact Time Clocks Australia by email or by phone.All products must be returned via a courier specified by Time Clocks Australia. Products returned by any other means will not be accepted by Time Clocks Australia. Time Clocks Australia accepts no responsibility for loss or damage occuring in transit on return to Time Clocks Australia.
Returns take approximately 7 days to process from the date of receipt of returned products (exceptions to this may occur from time to time). A re-stocking fee may also apply to the return of non-faulty products.
Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.